NUMBER SIX:

1. Become genuinely interested in other people.
2. Smile.
3. Be a good listener. Encourage other to talk about themselves.
4. Talk in terms of other person's interests.

1. Unoccupied time feels longer than occupied time. Find creative ways to engage your customers.
2. People want to get started. Ensure that your customer feels like they've started. E.g. add a progress bar on the online queuing page.
3. Unc...

In case one is not able to put the sick family member in a separate room, one should maintain a six feet distance at least, and everyone should wear a mask. Hand-washing and cleaning of surfaces in the household is a top priority.